Frequently Asked Questions


Teacher FAQs are on our Learn Site, which also offers training, resources, and teaching tools specifically for educators. Simply log in (with your existing Reading Plus credentials) at https://learnsite.readingplus.com. Access to all of the training and support on this site is also available directly from within the Reading Plus application.

The easiest way to retrieve your login credentials is to use our Password Reset Tool.

How to Reset Your Password:

  1. Go to login.readingplus.com
  2. Click Educator Login
  3. Click the Reset Password link below the login fields
  4. Enter your email address and click Reset Password
  5. You will receive an email, click the link to set your password
  6. You will see your username next to the text “Enter your new password for username:”
  7. Enter a new password
  8. Click the link to log in to your account with your credentials

If you do not know if you have a Reading Plus account, contact your school’s Reading Plus administrator. If you know you have an account but you do not receive an email, contact Reading Plus Customer Service at support@readingplus.com or 1-800-732-3758 option 1.

Students and Families

Does your child use a school Site Code?

A Site Code is a unique code that Reading Plus assigns to an entire school. The Site Code is a school’s main entrance to Reading Plus. Each student at a school uses the same Site Code to open the door to Reading Plus.

If your child has forgotten the Site Code, ask your child’s Reading Plus teacher or classmates who are also using Reading Plus. Encourage your child to write it down for future reference. If you still do not know the Site Code, please reach out to the Customer Service team at support@readingplus.com or 1-800-732-3758 option 1.

When your child first logs in to Reading Plus, he or she is asked to enter a Site Code. Your child’s computer or tablet will remember the Site Code the next time he or she logs in.

Does your child log in through a single sign-on link?

Your child’s school may use a single sign-on program (a page such as Clever or ClassLink that a student logs in to to access all school-related websites) to access Reading Plus. If your child has forgotten the username and password to the school’s portal, his or her Reading Plus teacher will need to provide them. For additional clarification, contact the Customer Service team at support@readingplus.com or 1-800-732-3758 option 1.

When logging in to Reading Plus, your child will need to enter a username and password provided by a teacher or administrator.

If your child has forgotten the username and password, ask his or her Reading Plus teacher. We do not distribute student usernames and passwords from Customer Service.

Your child’s school may use a single sign-on program (a page such as Clever or ClassLink that a student logs in to to access all school-related websites) to access Reading Plus. If your child has forgotten the username and password to the school’s portal, his or her Reading Plus teacher will need to provide them.

The G-Rate is the rate at which the Guided Window moves across the text as a student reads. The independent rate, or I-Rate, is the student’s rate when reading without the Guided Window.

When students read text in the Reading component (SeeReader), the text is presented in either a guided format or an independent format. In the guided format, students read text with the support of the Guided Window scaffold. In the independent or non-guided format, students are in control of advancing through screens of text at their own pace.

The Guided Window is an essential, powerful feature of the program and cannot be turned off.  As students increase their ability to successfully comprehend texts with greater reading efficiency, Reading Plus responds by transitioning them to more traditional reading formats. Text scaffolds are gradually removed in accordance with each student’s reading rate. This helps students sustain attention and assists them with transferring the increased efficiency they attain to all of their reading activities.

Reading Plus is designed to automatically provide your child with the instruction that is just right for him or her. It adapts itself to provide the appropriate level of challenge at all times. However, if you believe the instructional experience could be modified in a way that would better serve your child, please contact your child’s Reading Plus teacher.

This message will appear if your child has been struggling with his or her Reading lessons for an extended period of time. When this message appears, your child will need to speak with his or her Reading Plus teacher to release the Hold and make it possible to continue working in the Reading component.

Reading (SeeReader) provides students with personalized reading practice and adaptive instruction. Students self-select stories and articles that match their reading level and their interests. A reading selection is presented within either a Guided Window, which guides the reader’s eyes through lines of text, or in an independent reading format, which allows the student to advance through screens of text independently, without the assistance of the Guided Window. After reading a selection, students answer ten carefully crafted questions, designed to build essential comprehension skills. The content library spans lower-first-grade (Level Pre-A), through 12th-grade (Level L) and college level (Level M). Every student starts reading on the level that is just right for him or her, based on his or her instructional goals, and moves to increasingly challenging content as goals are met.

Vocabulary (ReadAround) is the Vocabulary component. The academic vocabulary words students learn in this component were selected through extensive analysis and research. Students engage with and master vocabulary in the Vocabulary component and then encounter those words in their Reading (SeeReader) selections. The Vocabulary component offers 12 levels of vocabulary, corresponding to 1st grade through 12th grade.

Visual Skills (iBalance) is the part of the program that supports the development of visual and perceptual skills related to reading. The Visual Skills component includes a Flash activity in which a combination of three letters is presented at different distances from the center of the screen. The student is asked to type the letter sequence that was flashed. iBalance also includes a Scan activity in which students are asked to follow a Guided Window and press on the space bar whenever they see an open ring that looks much like the letter c.

As a parent or family member, you can check your child’s progress by logging in to your child’s account. Log in to your child’s Reading Plus account to access his or her Dashboard. Learn more about each section of the Student Dashboard by either clicking the Families link at the top of the screen or by clicking the Help icons found throughout the Dashboard.

The first page you will see upon login displays your child’s reading rate, total number of words read, and total number of stories read. If you click the More Info link at the bottom of the page, you will see comprehensive data on your child’s progress within the program.

To verify that your child has completed his or her assigned lessons for the week in the three component programs, click the blue Lessons button at the top of the page. Here you will see checkboxes on the right side of each program bar indicating the number of assignments to be completed. Once these checkboxes are all checked off, then your child has completed all assignments for the week. Reference page two of the Home Learning Guide for Families to learn more.

Your child’s teacher can also provide further data and context on your child’s progress in the program.

Reading Plus technical specifications, including operating systems, browsers, screen resolution, and bandwidth requirements for students can be found here.

If your child is logged in to Reading Plus and is missing certain buttons or cannot see the entire screen, check the zoom settings on the browser. The browser should be set at 100% zoom for best performance. To easily change the zoom, hold the Ctrl key while scrolling up or down, or hold the CMD key and the + or – icon on a Mac. You will see the screen zoom in or out. Adjust this until you see the missing images reappear when the browser zoom is at 100%.

If this does not resolve your issue, check your screen resolution. Reading Plus requires a minimum screen resolution of 1024 x 768 pixels. You can check your screen resolution here.

Technical Staff

Reading Plus uses HTML5 to support a media-rich, animated presentation style that does not rely on any browser plugins.

The program works on many modern browser and operating system configurations, as can be seen in the technical requirements.

Reading Plus technical specifications, including operating systems, browsers, screen resolution, and bandwidth requirements for students can be found here. The Educator Management System requirements can be found here.

If you are using a Content Filtering solution, Web Caching Server and/or Proxy Server in your infrastructure, we require that you Whitelist the following Domain Names:



If your filtering, proxy or caching service does not allow the use of wildcards for DNS entries, please contact our Customer Service department for further assistance.

Issues that require whitelisting may include, slow page loads, page freezing, white/blank web pages, or text only web pages. If you see any of these issues, consider temporarily disabling your content filtering, caching and/or proxy services to determine which solutions requires a whitelisting entry for Reading Plus.

If the workstations appear slow or they freeze while students are on Reading Plus, consider the following:

  • Is the problem being experienced in one workstation, (and might be connected to the student’s particular usage), or is it experienced on several workstations?
  • Have the students closed all other programs, such as music, video, chat, or multiple web browsers?
  • Refresh the page:
    • Windows: ctrl + F5
    • Mac/Apple: command + R
  • Reload the browser by closing and reopening it.
  • Do the computers have all of the required hardware and software to run Reading Plus? Check technical requirements for students and for educators.

Do the browsers or operating systems have an update that needs to be installed?

Yes. NComputing® or networked computing solutions do pose some unique challenges. Typically, a server needs to have at a minimum 1 processing core per every four users and 1 GB of RAM per user connected in order for Reading Plus to perform adequately. It is also important to note that these are the Technical Requirements to run the Reading Plus program. These numbers do not include any additional RAM or Processor requirements needed to run the Operating System or any other applications your students are using in addition to the Reading Plus program. It is recommended to use Windows Server rather than Windows Professional for the Operating System of the Host machine. Beyond these considerations many of the client devices used for these types of set ups are NOT recommended for games, media, or streaming. Reading Plus is a media rich interactive software which runs similarly to a game or streaming media. Any client devices used must be built for these functions to work with Reading Plus. Please consult the manufacturer of such devices to learn more.

Make sure that Firewall settings do not block our website, and check that antivirus programs recognize that our URL as safe.

If possible, whitelist the domain for Reading Plus to ensure that filtering and caching servers are not filtering these addresses out and potentially affecting application performance and presentation quality.

You will need to whitelist a wildcard domain, use:


In regards to Windows group policy for Internet Explorer or Chrome Management for the Google Chrome browser, please make sure you are allowing cookies and temporary files from Reading Plus®, to be saved locally,as well as listing *.readingplus.com as a trusted site in the Internet Explorer or Google Chrome web browser.

The site code, a unique login code assigned to each school, is stored as a “cookie”. This allows the student to skip the site code entry screen each additional time they log into the Reading Plus application.

In order to import data into Reading Plus, Administrators may import data into Reading Plus by preparing a comma-separated values (CSV) file or export a CSV file from your Student/Teacher Information System. To ensure successful importation please visit our imports page.

We maintain a separate website for posting application status messages.  Please check here to see the current status of the application.

Customer Support




1-877-451-7845 – Ext 3

Support Hours

Monday through Friday:

Live Chat: 8:00 AM – 6:00 PM ET
Phone: 8:00 AM – 6:00 PM ET

Self-service support is available 24/7 via Alex the ChatBot and our Learn Site resources.