Support | TECHNICAL STAFF
Frequently Asked Questions
How does Reading Plus work?
Reading Plus uses HTML5 to support a media-rich, animated presentation style that does not rely on any browser plugins.
The program works on many modern browser and operating system configurations, as can be seen in the technical requirements.
What are the network considerations to run Reading Plus?
If you are using a Content Filtering solution, Web Caching Server and/or Proxy Server in your infrastructure, we require that you Whitelist the following Domain Names:
If your filtering, proxy or caching service does not allow the use of wildcards for DNS entries, please contact our Customer Service department for further assistance.
Issues that require whitelisting may include, slow page loads, page freezing, white/blank web pages, or text only web pages. If you see any of these issues, consider temporarily disabling your content filtering, caching and/or proxy services to determine which solutions requires a whitelisting entry for Reading Plus.
We are experiencing freezing or slow response time. What can we do?
If the workstations appear slow or they freeze while students are on Reading Plus, consider the following:
- Is the problem being experienced in one workstation, (and might be connected to the student’s particular usage), or is it experienced on several workstations?
- Have the students closed all other programs, such as music, video, chat, or multiple web browsers?
- Refresh the page:
- Windows: ctrl + F5
- Mac/Apple: command + R
- Reload the browser by closing and reopening it.
- Do the computers have all of the required hardware and software to run Reading Plus? Check technical requirements for students and for educators.
Do the browsers or operating systems have an update that needs to be installed?
Our site uses nComputing® or a similar networked computer lab where many clients connect to a single server or host. Are there any concerns or problems I should be aware of?
How will Reading Plus work with my security features? What about Windows group policy?
Make sure that Firewall settings do not block our website, and check that antivirus programs recognize that our URL as safe.
If possible, whitelist the domain for Reading Plus to ensure that filtering and caching servers are not filtering these addresses out and potentially affecting application performance and presentation quality.
You will need to whitelist a wildcard domain, use:
In regards to Windows group policy for Internet Explorer or Chrome Management for the Google Chrome browser, please make sure you are allowing cookies and temporary files from Reading Plus®, to be saved locally,as well as listing *.readingplus.com as a trusted site in the Internet Explorer or Google Chrome web browser.
Why does Reading Plus require cookies?
The site code, a unique login code assigned to each school, is stored as a “cookie”. This allows the student to skip the site code entry screen each additional time they log into the Reading Plus application.
How do we import our students and/or teachers into the Reading Plus system?
In order to import data into Reading Plus, Administrators may import data into Reading Plus by preparing a comma-separated values (CSV) file or export a CSV file from your Student/Teacher Information System. To ensure successful importation please visit our imports page.