Reading Plus

4.0 TECHIES

  1. How does Reading Plus work?

    Reading Plus uses HTML5 to support a media-rich, animated presentation style that does not rely on Java or other plug-ins.

    The program works on many modern browser and operating system configurations, as can be seen in the technical requirements CLICK HERE.

  2. What are the technical requirements to run Reading Plus? Network considerations?

    Reading Plus technical specification, including operating systems, browsers, screen resolution, and bandwidth can be found CLICK HERE.

    It is required to whitelist the domain for Reading Plus to ensure that filtering and caching servers are not filtering these addresses out and potentially affecting application performance and presentation quality.

    You will need to whitelist a wildcard domain, use: *.readingplus.com

     

    If you are running the program through a proxy server, and you are experiencing issues with freezing and loading, we highly recommend whitelisting Reading Plus (see above). You may try to remove the proxy permanently or just temporarily to identify the problem.

  3. Our site uses nComputing® or a similar networked computer lab where many clients connect to a single server or host. Are there any concerns or problems I should be aware of?

    Yes. NComputing® or networked computing solutions do pose some unique challenges. Typically, a server needs to have at a minimum 1 processing core per every four users and 1 GB of RAM per user connected in order for Reading Plus® to perform adequately. This does NOT include the additional requirements for the Operating System. It is recommended to use Windows Server rather than Windows Professional for the Operating System of the Host machine.

    Beyond these considerations many of the client devices used for these types of set ups are NOT recommended for games, media, or streaming. Reading Plus® is a media rich interactive software which runs similarly to a game or streaming media. Any client devices used must be built for these functions to work with Reading Plus®. Please consult the manufacturer of such devices to learn more.

  4. We are experiencing freezing or slow response time.

    If the workstations appear slow or they freeze while students are on Reading Plus, consider the following:

    • Is the problem being experienced in one workstation (and might be connected to the student’s particular usage) or is it experienced on several workstations?
    • Have the students closed all other programs, such as music, video, chat, or multiple web browsers?
    • Refresh the page:
      • Windows: ctrl + F5
      • Mac/Apple: command + R
    • Reload the browser by closing and reopening it.
    • Do the computers have all of the required hardware and software to run Reading Plus? Click CLICK HERE to check the software and hardware requirements for Reading Plus 4.0.
    • Do you have enough Internet speed and bandwidth? Reading Plus requires 400 kbps for optimum performance. Click here to check your Internet speed: www.speakeasy.net (Click New York).
    • Do the browsers or operating systems have an update that needs to be installed?
  5. How will Reading Plus work with my security features? Windows group policy?

    Make sure that Firewall settings do not block our website, and check that antivirus programs recognize that our URL as safe.

    If possible, whitelist the domain for Reading Plus to ensure that filtering and caching servers are not filtering these addresses out and potentially affecting application performance and presentation quality.

    You will need to whitelist a wildcard domain, use:

    *.readingplus.com

     

    In regards to Windows group policy or policy for Internet Explorer. Please make sure you are allowing cookies and temporary files to be saved and kept from Reading Plus® as well as listing *.readingplus.com as a trusted site in the Internet Explorer web browser.

  6. Why does Reading Plus require cookies?

    The site code, a unique login code assigned to each school, is stored as a “cookie” so that the students do not have to enter it repeatedly.

  7. How do we import our students and/or teachers into the Reading Plus system?

    In order to import data into Reading Plus, Administrators may import data into Reading Plus by preparing a comma-separated values (CSV) file or export a CSV file from your Student/Teacher Information System. To ensure successful importation please visit our imports page.

  8. How can I sign up to be included on your technical distribution list?

    At times we will have technical information we would want to share with you, our technical contact for the site. We send important technical information through our Reading Plus technical distribution list, which can be found here.

    We would also recommend keeping an eye on  http://status.readingplus.com/ for information about server maintenance, patches, releases, and more information about our server status.

  9. How can I check the status of Reading Plus?

    We maintain a separate website for posting application status messages.  Please check http://status.readingplus.com/ to see the current status of the application.

  10. We are having a problem running Reading Plus 4.0 on Internet Explorer 8.

    Internet Explorer 8 is unfortunately no longer supported by Microsoft™ or Reading Plus®. Our program requires a modern, secure browser – please upgrade to the latest version of Internet Explorer or install the latest version of Firefox or Chrome.

  11. Are there any relevant downloads of which I need to be aware?

    Short of a modern browser, Reading Plus® does not require additional plugins or files to be downloaded. Even so, if you would like to see any potential downloads, feel free to visit our Support Downloads page.

Contact Our Reading Plus Customer Service Team

Not able to find answers to your questions? Try our Live Chat below, or contact our Customer Service Team:

Hours: Monday through Friday
7:30 AM to 7:00 PM EST

E: support@readingplus.com
P: 800-READ-PLUS (option1)
800-732-3758 (option1)
802-735-1942 (option1)