Support | STUDENTS AND FAMILIES

Frequently Asked Questions

How do I log in to my Reading Plus account?

Do you use a School Site Code?

Your Site Code is a unique code that Reading Plus assigns to your entire school. The Site Code is your school’s main entrance to Reading Plus. Each student at your school uses the same Site Code to open the door to Reading Plus.

If you’ve forgotten your Site Code, ask your Reading Plus teacher, or friends and classmates who are also using Reading Plus. When you get your code, be sure to write it down for future reference. If you are still unable to locate your Site Code, please reach out to the Customer Service team at support@readingplus.com or 1-800-732-3758 option 1.

When you first log in to Reading Plus, you are asked to enter your Site Code. Your workstation will remember your Site Code the next time you log in, as long as cookies are not cleared from your workstation.

Do you use a Single Sign-On Link?

If your school uses a single sign-on program (single sign-on is a page a student logs in to to access all school-related websites, such as Clever and ClassLink), then this is the path you would use to access the program. If you have forgotten your username and password to your school's portal, your Reading Plus teacher will need to provide them. When you do get your username and password, be sure to write it down for future reference. For additional clarification, you can contact the Customer Service team at support@readingplus.com or 1-800-732-3758 option 1.

What is my username and password?

When logging in to Reading Plus, after entering a Site Code, you will need to enter your username and password provided by your teacher or administrator.

If you have forgotten your username and password, ask your Reading Plus teacher. When you do get your username and password, be sure to write it down for future reference. We do not distribute student usernames and passwords from Customer Service.

If your school uses a single sign-on program (single sign-on is a page a student logs in to to access all school-related websites, such as Clever and ClassLink), then this is the path you would use to access the program. If you have forgotten your username and password to your school's portal, your Reading Plus teacher will need to provide them. When you do get your username and password, be sure to write it down for future reference.

What do G-Rate and I-Rate mean in SeeReader?

The G-Rate is the rate at which the Guided Window moves across the text as you read. The independent rate, or I-Rate, is your rate when you read without the Guided Window.  

When students read text in the Reading component (SeeReader), the text is presented in either a guided format or an independent format. In the guided format, students read text with the support of the Guided Window scaffold. In the independent or non-guided format, students are in control of advancing through screens of text at their own pace.

The Guided Window helps students develop efficient and effective reading habits by enabling them to process text fluently and sequentially. It also supports students in attaining grade appropriate reading rates while engaging in authentic, comprehension-based reading. When students read text in the independent (non-guided) format, they have the opportunity to apply their efficient and fluent reading skills while exercising and expanding upon their comprehension abilities.

How it works:
Reading Plus Student Experience 

Personalized Practice 

Can I turn off the Guided Window?

The guided reading window is a static feature of the program and is not editable.  As students increase their ability to successfully comprehend texts with greater reading efficiency, Reading Plus responds by transitioning them to more traditional reading formats. Text scaffolds are gradually removed in accord of each student’s reading rate. This helps students sustain attention and assists them with transferring the increased efficiency they attain to authentic reading activities.

The program is too fast, too slow, too difficult, too easy, etc. What should I do?

Each of us is a unique learner. A Reading Plus teacher will be monitoring your progress and adjusting the program to meet your unique learning needs. Please contact your Reading Plus teacher to make these types of changes within the program. Your teacher is best suited to make the changes that are appropriate just for you.

My screen says I am On Hold. What do I do?

This message will appear if you have been struggling in the program for an extended period of time. When this message appears, you will need to speak with your Reading Plus teacher, as they will be able to allow you to continue.

What are the different components of the program?

Reading (SeeReader) is an intelligent web-based eReader that allows students to read and analyze increasingly complex texts. Students select a story that matches their reading level and their interests. After reading the selection, they answer 10 thoughtful questions about the text. The selection is presented using either a Guided Window, which guides the reader’s eyes through the lines of the text. The selection might be presented using an independent reading format, which allows the student to progress through the text on their own, without the assistance of the Guided Window. Levels A through M represent grades 1st through L (12th grade) and M (College). Level Pre-A is for students who are not yet ready for 1st grade level content.

Vocabulary (ReadAround) is the vocabulary section of the program. The words learned in ReadAround were selected through extensive analysis and research. Students engage with and master vocabulary in ReadAround, and then encounter those words in SeeReader texts. ReadAround offers 12 levels of vocabulary, corresponding to 1st grade through 12th grade.

Visual Skills (iBalance) is the part of the program that supports the development of visual and perceptual skills related to reading. iBalance includes a Flash activity in which a combination of three letters is presented at different distances from the center of the screen. The student is asked to type the letter sequence that was flashed. iBalance also includes a Scan activity in which students are asked to follow a guided window and press on the space bar whenever they see an open ring that looks much like the letter c.

How can I check my child's progress?

As a parent or family member, you can check your child’s progress by logging in to their account. Log in to your student's Reading Plus account to access your student's Dashboard. Learn more about each section of the Student Dashboard by either clicking the Family link at the top of the screen or by clicking the Help icons found throughout the Dashboard.

The first page you will see is the Student Dashboard. This page will show your child’s reading rate, total number of words read, and total number of stories read. If you click the More Info link at the bottom of the page, you will see comprehensive data on your child’s progress within the program.

To verify that your child has completed their assigned lessons in the three component programs, click the blue Lessons button at the top of the page. Here you will see checkboxes indicating the number of assignments set by the teacher on the right side of each program bar. Once these checkboxes are all checked off, then your child has completed their assignments for the week.

Your child’s teacher can also provide further data and context on your child’s progress in the program.

What are the hardware and software requirements for Reading Plus?

Reading Plus technical specifications, including operating systems, browsers, screen resolution, and bandwidth requirements for students can be found here.

I see the program running but something is missing from the screen. What should I do?

If you are logged in to Reading Plus and are missing certain buttons or cannot see the entire screen, check the zoom settings on your browser. Your browser should be set at 100% zoom for best performance. To easily change your zoom, hold the Ctrl key while scrolling up or down, or hold the CMD key and the + or - icon on a Mac. You will see the screen zoom in or out. Adjust this until you see the missing images reappear when the browser zoom is at 100%.

If this does not resolve your issue, check your screen resolution. Reading Plus requires a screen resolution of 1024 x 768 pixels. You can check your screen resolution here.

Contact the Reading Plus Customer Service Team

Not able to find answers to your questions?

E-mail:

support@readingplus.com

Telephone:

800-READ-PLUS (option1)
800-732-3758 (option1)
802-735-1942 (option1)
or 800-352-5845

Summer Support Hours:

Monday through Friday
7:30 AM to 7:00 PM ET