Frequently Asked Questions

How does my child log in to Reading Plus?

Does your child use a school Site Code?

A Site Code is a unique code that Reading Plus assigns to an entire school. The Site Code is a school’s main entrance to Reading Plus. Each student at a school uses the same Site Code to open the door to Reading Plus.

If your child has forgotten the Site Code, ask your child’s Reading Plus teacher or classmates who are also using Reading Plus. Encourage your child to write it down for future reference. If you still do not know the Site Code, please reach out to the Customer Service team at or 1-800-732-3758 option 1.

When your child first logs in to Reading Plus, he or she is asked to enter a Site Code. Your child’s computer or tablet will remember the Site Code the next time he or she logs in.

Does your child log in through a single sign-on link?

Your child’s school may use a single sign-on program (a page such as Clever or ClassLink that a student logs in to to access all school-related websites) to access Reading Plus. If your child has forgotten the username and password to the school's portal, his or her Reading Plus teacher will need to provide them. For additional clarification, contact the Customer Service team at or 1-800-732-3758 option 1.

What is my child’s username and password?

When logging in to Reading Plus, your child will need to enter a username and password provided by a teacher or administrator.

If your child has forgotten the username and password, ask his or her Reading Plus teacher. We do not distribute student usernames and passwords from Customer Service.

Your child’s school may use a single sign-on program (a page such as Clever or ClassLink that a student logs in to to access all school-related websites) to access Reading Plus. If your child has forgotten the username and password to the school's portal, his or her Reading Plus teacher will need to provide them.

What do G-Rate and I-Rate mean in the Reading component?

The G-Rate is the rate at which the Guided Window moves across the text as a student reads. The independent rate, or I-Rate, is the student’s rate when reading without the Guided Window.  

When students read text in the Reading component (SeeReader), the text is presented in either a guided format or an independent format. In the guided format, students read text with the support of the Guided Window scaffold. In the independent or non-guided format, students are in control of advancing through screens of text at their own pace.

The Guided Window helps students develop efficient and effective reading habits by enabling them to process text fluently and sequentially. It also supports students in attaining grade appropriate reading rates while engaging in authentic, comprehension-based reading. When students read text in the independent (non-guided) format, they have the opportunity to apply their efficient and fluent reading skills while exercising and expanding upon their comprehension abilities.

How it works:
Reading Plus Student Experience 

Personalized Practice 

Can I turn off the Guided Window for my child?

The Guided Window is an essential, powerful feature of the program and cannot be turned off.  As students increase their ability to successfully comprehend texts with greater reading efficiency, Reading Plus responds by transitioning them to more traditional reading formats. Text scaffolds are gradually removed in accordance with each student’s reading rate. This helps students sustain attention and assists them with transferring the increased efficiency they attain to all of their reading activities.

The program is too fast, too slow, too difficult, too easy, etc. What should I do?

Reading Plus is designed to automatically provide your child with the instruction that is just right for him or her. It adapts itself to provide the appropriate level of challenge at all times. However, if you believe the instructional experience could be modified in a way that would better serve your child, please contact your child's Reading Plus teacher.

My screen says my child is On Hold. What do I do?

This message will appear if your child has been struggling with his or her Reading lessons for an extended period of time. When this message appears, your child will need to speak with his or her Reading Plus teacher to release the Hold and make it possible to continue working in the Reading component.

What are the different components of the program?

Reading (SeeReader) provides students with personalized reading practice and adaptive instruction. Students self-select stories and articles that match their reading level and their interests. A reading selection is presented within either a Guided Window, which guides the reader’s eyes through lines of text, or in an independent reading format, which allows the student to advance through screens of text independently, without the assistance of the Guided Window. After reading a selection, students answer ten carefully crafted questions, designed to build essential comprehension skills. The content library spans lower-first-grade (Level Pre-A), through 12th-grade (Level L) and college level (Level M). Every student starts reading on the level that is just right for him or her, based on his or her instructional goals, and moves to increasingly challenging content as goals are met.

Vocabulary (ReadAround) is the Vocabulary component. The academic vocabulary words students learn in this component were selected through extensive analysis and research. Students engage with and master vocabulary in the Vocabulary component and then encounter those words in their Reading (SeeReader) selections. The Vocabulary component offers 12 levels of vocabulary, corresponding to 1st grade through 12th grade.

Visual Skills (iBalance) is the part of the program that supports the development of visual and perceptual skills related to reading. The Visual Skills component includes a Flash activity in which a combination of three letters is presented at different distances from the center of the screen. The student is asked to type the letter sequence that was flashed. iBalance also includes a Scan activity in which students are asked to follow a Guided Window and press on the space bar whenever they see an open ring that looks much like the letter c.

How can I check my child's progress?

As a parent or family member, you can check your child’s progress by logging in to your child’s account. Log in to your child’s Reading Plus account to access his or her Dashboard. Learn more about each section of the Student Dashboard by either clicking the Families link at the top of the screen or by clicking the Help icons found throughout the Dashboard.

The first page you will see upon login displays your child’s reading rate, total number of words read, and total number of stories read. If you click the More Info link at the bottom of the page, you will see comprehensive data on your child’s progress within the program.

To verify that your child has completed his or her assigned lessons for the week in the three component programs, click the blue Lessons button at the top of the page. Here you will see checkboxes on the right side of each program bar indicating the number of assignments to be completed. Once these checkboxes are all checked off, then your child has completed all assignments for the week. Reference page two of the Home Learning Guide for Families to learn more.

Your child’s teacher can also provide further data and context on your child’s progress in the program.

What are the hardware and software requirements for Reading Plus?

Reading Plus technical specifications, including operating systems, browsers, screen resolution, and bandwidth requirements for students can be found here.

I see the program running but something is missing from the screen. What should I do?

If your child is logged in to Reading Plus and is missing certain buttons or cannot see the entire screen, check the zoom settings on the browser. The browser should be set at 100% zoom for best performance. To easily change the zoom, hold the Ctrl key while scrolling up or down, or hold the CMD key and the + or - icon on a Mac. You will see the screen zoom in or out. Adjust this until you see the missing images reappear when the browser zoom is at 100%.

If this does not resolve your issue, check your screen resolution. Reading Plus requires a minimum screen resolution of 1024 x 768 pixels. You can check your screen resolution here.

Contact the Reading Plus Customer Service Team

Not able to find answers to your questions?



800-READ-PLUS (option1)
800-732-3758 (option1)
802-735-1942 (option1)
or 800-352-5845

Support Hours:

Monday through Thursday 7:30 am-7:00 pm ET
Friday 7:30 am-6:00 pm ET