This means that the computer is remembering a different site code other than yours. It happens when more than one student shares the same computer and each student has a different site code.

The computer remembers the site code by using a “cookie.” The Reading Plus® server stores the site code as a “cookie” in the web browser (Internet Explorer, Firefox®, or Safari®) so that the student doesn’t have to remember it again. The challenge is that the web browser can remember only one cookie at a time for Reading Plus®.

Parents, if your children use Reading Plus® at different schools, each school has a unique site code. If your 10th grader is the first to use Reading Plus® at home, he will log in, enter the site code for his high school, and your computer’s web browser will remember it. When your 4th grader logs in after the 10th grader, the browser still remembers the site code for your 10th grader, so your 4th grader’s class will not appear in the pulldown menu.

Adjusting this is simple. You just have to delete the “cookie” that is storing this site code and then log back in:

For Internet Explorer:

• From the toolbar, click Tools.
• Click Internet Options.
• Under Browsing History, click Delete.
• Check the Cookies box.
• Click Delete.
• Close the browser and then reopen it.
• Log in to www.readingplus.com/users.
• Enter the site code.

For Firefox®:

• From the toolbar, click Tools.
• Click Options.
• At the top of the box, click Privacy.
• In the center of the box, click on the blue link, Remove individual cookies.
• Scroll through the list to find readingplus.com; click to highlight.
• Click Remove Cookies to delete it from the list.
• Click Close.

For Safari®:

• In the far right tool bar, click on the gear icon and select Preferences from the pulldown menu.
• Click on Security Tab; click Show Cookies.
• Scroll through the list to find the readingplus.com cookie; click to highlight, click Remove.
• Click Done.