Reading Plus Technical FAQs

Q: When I use the Deploy to Network Workstations tool, It fails, Why?
Q: How do I backup my Firebird Database?
Q: How do I backup my Microsoft SQL Server Database?
Q: Can I run Reading Plus and IIS on the same Server?
Q: Does Reading Plus work with Internet Explorer 7?
Q: What version of Java do I need to run Reading Plus?.
Q: How do I check my CPU and RAM?
Q: How do I find the version of Internet Explorer or Firefox that I am using?

Q When I use the Deploy to Network Workstations tool, It fails.

A: You need to be able to browse the network and be able to connect to the workstations desktop by using the UNC path, or going through My Network Places. If you cannot browse to the desktop going through My Network Places or using the UNC path, the deploy tool will not work. Since it is necessary that these changes be made on your server, either you (if you have privileges) or your network administrator must see to this.

Try these steps to determine if your computer can communicate on the network:

1. Click Start, point to Programs, point to Accessories, and then click Command Prompt.
• At the command prompt, type ping computername, and then press ENTER. You should see one of the following responses:
• Unknown Host: This indicates that your computer was not able to determine which TCP/IP address to communicate with from the computer name that you typed. Check the configuration for your WINS and DNS services to make sure that you are able to use these services to translate computer names to TCP/IP addresses.
• The TCP/IP address of the computer you are connecting to followed by four "Request timed out" messages: This indicates that name resolution is working, but you are unable to communicate with the remote computer. Check for problems in connections between your computer and the computer you are communicating with, such as broken or disconnected cables or problems with hubs and switches. There might also be problems with the TCP/IP address configuration on either your computer or the one you are connecting to.
• The TCP/IP address of the computer you are connecting to followed by four "Reply from IP Address" messages: This indicates that TCP/IP communication between the two computers is working. Check to determine if the Server service is running on the computer you are trying to reach.

If You Do Not See the Computer You Are Attempting to Connect to in My Network Places

My Network Places collects its data from the Browser service, which relies on periodic announcements from computers on your network. If you do not see a computer in My Network Places, the computer might have been recently rebooted, causing that computer not to appear on the browse list. You can either wait for the browse list to be updated automatically (typically within a few minutes), or use one of the other methods to connect to the other computer.

Q. How do I backup my Firebird Database?

A: The backup program will back up your Firebird database. (This utility cannot be used
for SQL databases.) Click on the option in your Reading Plus Online Monitor called
Automated Database Backup. A window will open. Click on the Settings/Setup
button.

For more detailed instructions please look at page 10 of the Installation Instructions.

Q. How do I backup my MicrosoftSQL Server Database?

A: If you are using Microsoft SQL Server as a your database server, we leave the database backup and restoration to your technical staff. Microsoft discusses backup and restorationon the their site.

Q. Can I run Reading Plus and IIS on the same server?

A: Yes, Reading Plus network runs under Apache web server and runs on port 80. If IIS is running on this server and can not be disabled, during the install you will be asked to change the port. Change what port Reading Plus will be served on to another port that is not is use.